REFUND POLICY.

The present Agreement regulates all matters concerning cooperation and business relationships that arise or may arise between MONKEYNEO LTD (the Company) and the Client (the Investor) during provision of services to the Clients.

General Policy

Refund requests are reviewed on a case-by-case basis to ensure fairness, compliance, and operational integrity.

Considerations may include:

• Transaction status
• Operational review
• Compliance considerations
• Account activity
• Applicable policies

Eligibility Review

Refund eligibility may depend on several factors that ensure compliance, fairness, and operational integrity.

• Verification status
• Transaction completion
• Security assessments
• Operational limitations
• Applicable legal obligations

Processing Time

Approved refund requests may require reasonable processing time depending on operational procedures and verification requirements.

Limitations

Monkeyneo Limited reserves the right to deny refund requests under specific circumstances to ensure compliance and operational integrity.

Refund requests may be denied where:

• Fraud is suspected
• Compliance concerns exist
• Unauthorized activity is detected
• Operational policies are violated

Policy Updates

Monkeyneo Limited reserves the right to update this Privacy Policy periodically.

Updated versions may become effective immediately upon publication.